Dear Customers, 

At approximately 10am today we suffered a major power loss in our European Datacentre. Power was restored shortly after 12 midday and we are currently awaiting information as to the cause of this outage.

The outage caused all our servers go offline in that region which took down our core services. We are currently restoring services as quickly as we can however multiple servers have gone into fsck please see this list below: 

Main Website and Client Area: Restored
NS1: Restored
Ns2: Restored
Shared Hosting: Restored
Reseller Hosting: Restored
VPS: Restored 
Dedicated Server Customers: Restored 
Backup Clusters: Restored
Offsite backup: Not affected
US/CA Customers: Not affected 

Please feel free to open a support ticket if you require further information. All of the team at Rubber Duck would like to apologise profusely for this incident and we would like to thank you for your support while we resolve the issue.

Tuesday, March 14, 2017

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