Terms & Conditions


All amounts paid to RubberDuckHosting for domain name registrations, renewals or transfers are none refundable.
All services provided by RubberDuckHosting ("RubberDuckHosting") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Irish, European, or International Law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless RubberDuckHosting from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to RubberDuckHosting' servers, or any other server on the Internet. Links to such materials are also prohibited. By agreeing to this document you also agree to our Privacy Policy and our Acceptable usage policy.


Unlimited Services

What “Unlimited” is defined as by Rubberduck Hosting: Rubberduck Hosting does not set an arbitrary limit on the amount of resources an account can use.

What “Unlimited” DOES NOT MEAN: Any account that claims to have an “Unlimited” service such as bandwidth, disk space, etc may not be used to support the web hosting needs of large enterprises or to be used as an online storage warehouse to store backups, archiving of electronic files or emails, documents, log files, etc. or to be used as a media file streaming/sharing hub.

Reselling of any RubberDuck Hosting service is strictly prohibited. Accounts found to be reselling resources will be immediately suspended with or without notice. Reselling of account resources is only permitted on our VPS (Virtual Private Server), Dedicated server or Reseller accounts.

All “Unlimited” services are provided using a shared hosting environment. Should an account begin to adversely affect the performance of other member accounts by using either excessive Network Bandwidth, CPU resources, Memory or Server Hard disk space it will be investigated by RubberDuck Hosting's Engineers upon their investigation will decide whether to request that the customer could consider either reducing their resource usage or moving to a VPS or Dedicated server. In serious cases RubberDuck Hosting reserves the right to suspend or terminate a users account.

Denial of Service(Dos) Attacks

While we understand that Dos attacks can happen to any site that is frequently targeted by them will be terminated or suspended.

Free Domain Name

Free domain names are available for all of our reseller hosting packages, they are free for all of our packages unless they have a * next to them, at which point they are only available if the package is paid for yearly.

Traffic Usage

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill £1.00 or the equivalent in your accounts currency for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.

IRC

We currently allow IRC or IRC bots to be operated on our servers and only ask that it be used responsibly.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of RubberDuckHosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.



Domain Ownership

By signing up for a hosting package you agree that you own the domain name or you have permission to use it. In the event you do not own it/have permission or the domain owner wishes to create a package we reserve the right to remove the domain name from your hosting package.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of RubberDuckHosting must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing

By the Account Activation Date of each month, RubberDuckHosting shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to RubberDuckHosting by no later than the specified payment due date. RubberDuckHosting shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees

Certain services carry a setup fee charged by RubberDuckHosting to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to RubberDuckHosting and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Refund policy


We offer and honour a 14 day refund policy if given proper warning before an invoice is due. For example, if your contract is quarterly/half yearly or yearly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit. All refunds are subject to our discretion. It is the sole responsibility of you the customer to request a refund within the time limit.


Account Deactivations

Any account deactivated due to non-payment will require a reactivation fee of £25.00 or the equivalent in your accounts currency prior to reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation via email. Any refund issued will be 30 days from end of month.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Third Party Purchases

Services purchased though third party vendors remain the responsibility of the third party vendors until service activation has taken place. Activation must take place within 7 days of purchase from a third party vendor. Incases of deals being offered for a set period of time all purchases must be made during this set period of time.

Limitation of Liability

RubberDuckHosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from RubberDuckHosting ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, RubberDuckHosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of RubberDuckHosting ' servers. All damages shall be limited to the immediate termination of service.

Violations

Violations of these Acceptable Use Policies should be referred to go [email protected] . All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

RubberDuckHosting cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by RubberDuckHosting are resold. Thus, certain equipment, routing, software and programming used by RubberDuckHosting are not directly owned or written by RubberDuckHosting. Moreover, RubberDuckHosting holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as RubberDuckHosting sees fit.

Account Activation

By activating your account with Rubber Duck Hosting, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE:

If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee

RubberDuckHosting aims for 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans.


Threat of Legal action

Any threat of legal action against RubberDuckHosting will result in the immediate terminate of your account.

Rubber Duck Hosting reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.